Privacy Policy | CentralPet Express Care

CentralPet Express Care

Privacy Policy

Effective Date: June 1, 2025  ·  Last Updated: June 2025

This Privacy Policy explains how CentralPet Express Care ("we," "us," or "our"), located at 900 Central Ave, St. Petersburg, FL 33705, collects, uses, and protects your personal information when you visit our website, contact us, or use our services. By using our website or contacting us, you agree to the practices described in this policy.

Section 01

Information We Collect

We may collect the following types of information when you interact with us:

Contact information such as your name, phone number, and email address when you contact us or fill out a form on our website.
Pet information such as your pet's name, species, age, and reason for your visit when you schedule an appointment or walk in for care.
Usage data such as your IP address, browser type, pages visited, and time spent on our website, collected automatically through cookies and similar technologies.
Communication data including SMS messages, calls, and emails you send to us.

Section 02

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and schedule appointments
Provide veterinary care to your pet
Send appointment reminders, confirmations, and follow-up communications
Improve our website and services
Run and measure the performance of our advertising campaigns
Comply with applicable laws and regulations

We do not sell your personal information to third parties.

Section 03

SMS and Text Messaging

By providing your phone number and opting in to receive text messages from CentralPet Express Care, you consent to receive SMS communications from us, which may include:

Appointment confirmations and reminders
Follow-up care messages
Promotional offers and clinic updates

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

To opt out of SMS messages at any time, reply STOP to any message we send you. You will receive one final confirmation message and then no further texts.

For help, reply HELP to any message or contact us at (727) 390-0333.

Opting out of SMS messages does not affect your ability to receive care at our clinic.

We do not share your phone number or SMS opt-in data with third parties for their own marketing purposes. Carriers are not liable for delayed or undelivered messages.

Section 04

Google Ads and Advertising Technologies

We use Google Ads to promote our services to people searching for veterinary care in the St. Petersburg area. As part of this, Google may collect and use data about your visits to our website and other sites to show you relevant ads.

What this means for you:

Google uses cookies and similar technologies to serve ads based on your prior visits to our website. This is known as remarketing. You may see CentralPet ads on Google Search or other websites after visiting ours.

Google also collects aggregated data about ad performance, such as how many people called us after seeing an ad. This data does not identify you personally.

You can opt out of Google's use of cookies for ad personalization by visiting Google's Ad Settings or by visiting aboutads.info.

For more information on how Google uses data from sites that use its services, visit policies.google.com/technologies/partner-sites.

Section 05

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how our site is being used. Cookies are small text files stored on your device.

We use cookies for the following purposes:

Essential cookies: Required for the website to function properly, such as booking tools and form submissions.
Analytics cookies: Help us understand which pages are most visited and how visitors navigate our site.
Advertising cookies: Used by Google Ads to track conversions and serve relevant ads to people who have visited our website.

You can adjust your cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

Section 06

How We Share Your Information

We only share your information in the following limited circumstances:

Service providers: We work with trusted third parties who help us operate our website and manage appointments, such as our booking platform WaitWell. These providers are only permitted to use your information to perform services on our behalf.
Advertising partners: We share aggregated, non-identifiable data with Google to measure the performance of our ad campaigns.
Legal requirements: We may disclose your information if required to do so by law, or in response to a valid legal process.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Section 07

Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure. We encourage you to use caution when sharing personal information online.

Section 08

Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you
Request that we correct or update inaccurate information
Request that we delete your personal information, subject to any legal obligations we may have
Opt out of SMS communications at any time by replying STOP
Opt out of personalized advertising through Google's Ad Settings

To exercise any of these rights, contact us using the information below.

Section 09

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to remove it.

Section 10

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.


Questions About This Policy?

We are happy to help. Reach out to us directly and we will get back to you as soon as possible.

(727) 390-0333   ·   info@centralpetec.com   ·   900 Central Ave, St. Petersburg, FL 33705